Frame & Frame Build Kit Warranty Terms
By purchasing any Ferrum product at any time from anyone, you agree with and are bound by these statements and terms. Do not purchase any Ferrum product at any time from anyone if you don’t agree with the following:
These terms are subject to change without any prior notice.
We have riders still going strong on the same frame for 5 years now! Chromoly steel is durable, repairable and lasts a long time. We wrote these terms of warranty to protect the business from absorbing high costs that are damaging to our ability to stay remain in business to be upfront and give you no surprises.
We live in a world of wildly various thinking and expectations. We are in this business because we love this sport more than almost anything and we want to make the best bike frame we can for you our fellow riders for the best price. We think more people on bikes makes a better world for you, your family, children and loved ones. Everything has a monetary cost and we cannot stay in business providing free parts to people that act recklessly or act with a manner of purposely abusing their equipment.
In order to remain a tenable business so we may keep the lights on and provide service to our current and future customers, we are unable to honor this warranty for those that break frames regularly due to negligence. If we deem this is you, your warranty will be null and void. If we’re fixing frames that people break on purpose or if he frame encountered some accident from riding it improperly or owner maintenance negligence, we can tell and figure it out easy, please don’t bother testing us. If we’re able to make a decision to help you in these scenarios it is purely based on goodwill and you will be expected to cover the cost.
Original Owner: 1 Year Replacement / 2 Years No Cost Repair / Lifetime Repair at Customer’s Cost or Crash Replacement Discount
Second Hand Owner: 1 Year Replacement / 2 Repair at Customer Cost / Crash Replacement Discount – from Original Owner’s Purchase Date
What Is Covered:
The frame structure only – Materials (used to construct the frame) and Workmanship
Items NOT Covered
- Paint / Powdercoat / Surface Finish
Wear Items (Bearings, Bushings, Hardware)
Rust (including clear coated frame rust)
Suspension – The original manufacturer covers these items
Components – The original manufacturer covers these items (Headsets, seat post clamp etc.)
Eligibility for Coverage Requirements:
Original Owner with receipt or proof of purchase
Secondhand Owner during warranty period with original owner’s proof of purchase (invoice/receipt only).
The frame is ridden in manner intended on sanctioned terrain designed for mountain bikes.
Material or Workmanship Failure
Frame is Deemed Repairable by Us
Remedy: Frame repair, if repairable. If not repairable, we will replace the damaged segment of the frame for free IF WITHIN replacement period. Replacement of damaged piece/segment of frame is at our sole discretion.
–Within 2 Years of Ownership: You pay shipping to us only, we pay shipping back to you and the cost of painting or powdercoating.
–Beyond 2 Years of Ownership: You pay shipping both ways and cost of powdercoating or painting.
We reserve the right to substitute a replacement or repair claim model and size that is not available for a current model.
Ineligibility for Coverage Examples:
- Frame is not repairable
- Re-sold Sponsorship, Promo, Demo, One-Off and custom frames are NOT covered in any way shape or form.
- Original or Second Owner OR Second Outside of Warranty Coverage Period
- Non-Original Owner OR Second Hand Owner Outside of Warranty Coverage Period without original owner’s proof of purchase.
- No Original Proof of Purchase
- Incidental Damage
- Contact with Objects
- Acts of Nature
- Overtightening or Mis-Use of Hardware
- Lack of Care and Maintenance
- Lack of Preventative Maintenance
- Remedy: If Repairable, we will repair the frame, you cover shipping costs both ways as well as the cost of paint/powdercoating. If not repairable, at our sole discretion, we may offer you a Crash Replacement Discount. This is a substantial discount for replacement part/segment for a frame that cannot be repaired. We will do our best to take the best care of you in a manner tenable to our business, we don’t want you bike-less.
Your Responsibility: Crashes, Contact with Objects, Negligence, Accidents, Transportation, Acts of Nature, Dents, Scratches, Over Tightening of hardware, Lack of Care and Maintenance, Lack of Proper Preventative Maintenance etc.
Remedy: If Repairable, we will repair it, you cover shipping costs both ways and painting/powdercoating. If not repairable, at our sole discretion, we may offer you a Crash Replacement Discount. This is a substantial discount for replacement part/segment for a frame that cannot be repaired. We will do our best to take the best care of you in a manner tenable to our business, we don’t want you bike-less.
Damage from non-riding incidental situations such as fell off of lift, fell off of transportation vehicle, act of nature or other similar circumstances aren’t covered by our warranty. Owners are eligible for a discount in the case of non-ordinary use damage such as crash or accident (example: fell off of shuttle van and was ran over rendering it un-rideable).
We offer a crash replacement discount so if you happen to damage your frame significantly, rendering it not safe to ride, we will replace it or fix it for as cheap as possible for you. Also if your warranty expires and your frame is damaged, we offer a crash replacement discount.
Reminder, you are bound to these terms by purchasing our products first or second hand.