Terms and Conditions

Terms and Conditions

It is the sole responsibility of the website user/or Ferrum Bikes product buyer to read these terms and follow the links below to the terms you are agreeing to be bound by including: Purchase & Cancellation Terms, Warranty Terms and Liability Release Waiver Agreement. If our terms are not agreeable to you, cease use of this website and do not purchase any Ferrum product, kindly. Using this site or participating in and or purchasing anything from Ferrum Bikes or associates constitutes acceptance of all terms on this paged and linked to on this page completely.

Purchase & Cancellation Terms

Parts/Components: In the event a component or part is not available, we will offer a comparable substitute for the same or less cost, if that substitute is offered and you don’t accept, you will be charged a 15% cancellation fee. If a substitute is not available, you will be given a full refund for the part that isn’t available at your request. All orders being sent to areas outside of the contiguous 48 USA states will incur a shipping charge regardless if our system has charged you during checkout or not. If you checkout with free shipping but weren’t charged and you’re not in the contiguous 48 USA states, expect to be contacted for a shipping cost payment before your order is shipped. We reserve the right to cancel orders for non payment. All customs fees and duties are the responsibility of the buyer and must be paid for by buyer. 

-Frames: Cancellations are subject to a 35% cancellation fee, no exceptions. Please, do not order if you do not agree. Your order is locked in the second it is placed.

Return Terms

No returns of any kind are accepted for any reason at any time. Your order is final, as is.



Terms are subject to change without prior notice.